Everyone knows that one of the first steps in building a house (after the plans and permits are taken care of) is to have the roofers on site to construct the roof and then the other trades build the rest …
Delays beget delays. Speed generates speed. Ask yourself how your organization behaves. I have the benefit of working with multiple organizations simultaneously so I have the unique ability to benchmark decision processes between organizations as they are occurring in real …
Eight years ago I published a newsletter titled The (Voting) Process. It wasn’t about the Electoral College, campaigning or the politics of the time but rather about the arcane process at my local polling place. I discussed what seemed to …
This is the third newsletter that I am writing as I sit in an airport delayed on my way back from Thanksgiving travels. When the airline announced a flight delay, I had a decision to make. Would the delay end …
When businesses receive a customer complaint, they would be well served to listen carefully. Those that take the time to voice a complaint have likely been your most loyal consumers over time and are taking the time to bring a …
I don’t golf. That might seem like a strange opening for a blog post titled “Finance Matters”. Who cares whether I care to spend my Saturdays walking around swinging a golf club or not? But, there’s a point to be …
I am well known for talking with clients (and anyone who will listen) on the subject of how business owners can do a better job of working with their bankers. I’ve done a monthly newsletter and podcast on the subject …
Recently I was talking with a CPA about the legal structure of a client vis-à-vis tax related issues. First, let me say that I’m not a CPA and I rely on tax matter experts for both my own and all …
Distill. Simplify. Refine. Condense. Reduce. Shrink. Edit. Summarize. Purify. Shorten. Abbreviate. Crystalize. These are all words which suggest reducing something to its simplest form. I’m sure you can think of others. Pick whichever one you like and post it on …
The inspiration for my monthly newsletters comes from many different places. Sometimes it is a client experience that I think will be of interest to my readers, at times an experience I personally had with a business, others from a …
