Do you have some slack capacity? No person, system, or machine can run at 100% for an extended period of time. With that in mind, it’s important to operate in a manner incorporates some down time. For machines and systems, …
It’s never a bad time to set goals but in the world of corporate and financial planning a lot of it happens in the last few months of the calendar year that is winding down and the first month of …
I usually don’t publish something in December dedicated to the turn of the calendar but with the change of the decade, I was thinking about what it means to be more well-rounded. I don’t pretend to have mastered the concept, …
Whenever someone tells me something costs too much, I ask: “Compared to what?” Lately, I’ve had more than a few clients bemoan the cost of a possible solution. While it’s certainly appropriate to ask about costs my concern is in …
Most CEOs I know want their company to grow. It’s a measure of success. But I often ask if they’ve thought about whether they are properly positioned to grow. The following are basic prerequisites to growth. Capital: In order to …
Technology as an Impediment Technology is great and makes a lot of things possible but at times it can simply get in the way. Here are some of my favorite (or maybe least favorite) examples of technology as an impediment. …
Are you still tackling and accomplishing firsts? When we’re young, there are many things that we’re doing for the first time. Riding a bike, fishing, swimming, reading, writing, driving a car, college, moving out on our own; the list is …
Whether you are an individual, a professional services firm that sells their time, a manufacturing firm, construction company, processing plant, or virtually any other kind of business that I can think of, you need some way to measure your efficiency. …
Earlier this month I spent a day with Alan Weiss, PhD. He’s a thought leader in the consulting field and you can learn more about him at AlanWeiss.com. I’ve been a member of his community for a number of years and every …
The Customer Service Agent is Beleaguered – And It’s Not THEIR Fault Last week Shep Hyken, a friend, author, and noted customer service speaker, wrote The Customer Is Angry – And, It’s Not Your Fault (you can follow the link …
