I usually don’t publish something in December dedicated to the turn of the calendar but with the change of the decade, I was thinking about what it means to be more well-rounded. I don’t pretend to have mastered the concept, …
Whenever someone tells me something costs too much, I ask: “Compared to what?” Lately, I’ve had more than a few clients bemoan the cost of a possible solution. While it’s certainly appropriate to ask about costs my concern is in …
Most CEOs I know want their company to grow. It’s a measure of success. But I often ask if they’ve thought about whether they are properly positioned to grow. The following are basic prerequisites to growth. Capital: In order to …
Technology as an Impediment Technology is great and makes a lot of things possible but at times it can simply get in the way. Here are some of my favorite (or maybe least favorite) examples of technology as an impediment. …
Are you still tackling and accomplishing firsts? When we’re young, there are many things that we’re doing for the first time. Riding a bike, fishing, swimming, reading, writing, driving a car, college, moving out on our own; the list is …
Whether you are an individual, a professional services firm that sells their time, a manufacturing firm, construction company, processing plant, or virtually any other kind of business that I can think of, you need some way to measure your efficiency. …
Earlier this month I spent a day with Alan Weiss, PhD. He’s a thought leader in the consulting field and you can learn more about him at AlanWeiss.com. I’ve been a member of his community for a number of years and every …
The Customer Service Agent is Beleaguered – And It’s Not THEIR Fault Last week Shep Hyken, a friend, author, and noted customer service speaker, wrote The Customer Is Angry – And, It’s Not Your Fault (you can follow the link …
Every day we are faced with a multitude of choices. In fact, we are faced with so many that most of the time we aren’t even conscious of most of them. Our brains rapidly make choices moment by moment as …
Do you know what’s in your job description? Believe it or not, I hope that you don’t! I’ve always viewed job descriptions as something that you read at the beginning of your employment and then put in a drawer and …
